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Can you please file a complaint under https://pilotgroup.zendesk.com/tickets/new so we can investigate? You can test our latest version of the software by the following link With all your questions regarding our software you can contact us via our helpdesk https://pilotgroup.zendesk.com/home or chat We are a trusted company that is on a market since 1999. Hello John, We are sorry to hear about your experiences.